PLEASE NOTE:
- Shipping fees are NON REFUNDABLE.
- FOR EXCHANGES OR RETURNS, THE BUYER IS RESPONSIBLE for ALL return and re-shipping costs.
- As we are a small business, a 10% restocking fee will be deducted from your refund to help cover handling and processing costs.
TO BE ELIGIBLE FOR A RETURN/EXCHANGE:
- Avoid using any self tanner, oil-based lotions or perfumes, excessive body glitter, or any other transferable products. Stained garments will not be accepted for return.
- Be mindful of jewelry that can snag or tear the fabric. Torn fabric will not be accepted for return.
- Avoid deodorant stain and bodily stains in garments, specifically swim bottoms.
- All tags must be present and intact, especially the hygiene stickers in swim bottoms
- All garments must be unworn and in their original condition
- Return orders must be fulfilled within 14 days of the date of delivery
PROCESS:
- To return an order, reach out to returns@casseakini.shop with the relevant shipping service, tracking number, and order number
- If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Upon arrival to our facilities, returns may take 5-7 business days to be inspected and processed
- When returning items, please be mindful of packaging the item secure and away from any tape or package adhesives
- Any damaged items that do not pass inspection upon return to our warehouse will be returned to sender and will not be eligible for full refunds or exchanges
- Please package item in original box along with original cassea kini ziploc bags
- Unfortunately, we cannot accept returns on sale items or gift cards.
- Please remember it can take some time for your bank or credit card company to process and post the refund too.
